Returns & Refunds Policy

At Gas and Tool Direct, we want you to be happy with the products you purchase. If something isn’t right, talk to us — we’ll always do our best to help.

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Change of Mind / Incorrect Orders

Returns may be accepted on a case-by-case basis for unopened, unused items in their original condition and packaging.
A restocking fee may apply on ordered-in goods or items specially sourced for you.

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Damaged or Faulty Products

If a product is faulty or damaged, please contact us as soon as possible with your proof of purchase. We’ll work with you to arrange repair, replacement, or refund in line with the Consumer Guarantees Act.

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Non-Returnable Items

For safety and quality reasons, certain products cannot be returned once purchased (e.g., gas cylinders, consumables, custom-ordered parts). Ask us if you are unsure.

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How to Arrange a Return

Call us or pop into the store with your receipt or invoice. We’ll take a look at the situation and let you know what options are available.